INFORMATION ON THE RIGHT OF WITHDRAWAL - GUARANTEE OF LEGAL CONFORMITY AND RETURN OF DEFECTIVE OR NON-CONFORMING GOODS
If for any reason you are not satisfied with your purchase, you can return the purchased products within 14 days of receiving the order.
Upon receiving your order, please wait at least 24 hours to allow the delivery information to be updated on your personal account.
Once updated, you can request a return for the purchase made. Any return will be made only for size change or any defects on the shoe. The right of withdrawal is exercised by sending a written communication to the company address within the prescribed period by registered letter with acknowledgment of receipt.
The communication can be sent, within the same term, also by telephone, fax or email (This email address is being protected from spambots. You need JavaScript enabled to view it.), provided that it is confirmed by registered letter, email or telephone, with acknowledgment of receipt within the following 48 hours.
If you choose to use our courier, the cost of the service will be deducted from the refund of the products. Return the products in their original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, complete with all their parts, new, with the original packaging and any manuals included, with labels and tags still attached to the product. Our warehouse workers will check all returned products to make sure they are in perfect condition; you will be charged for any loss in value of the product. Send your return package to the following address:
Calzaturificio Sala S.r.l.
Via G. D’Annunzio, n° 2
27029 Vigevano PV Italia
Italy Shipping receipts should be kept for future reference
SELLER LEGAL COMPLIANCE GUARANTEE - RETURN OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
In case of defects and / or non-conformities, you will have the right to obtain product conformity, by repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree N ° 206/2005.
If the products received are damaged, non-compliant, faulty or incorrect, you can request the repair or refund or replacement of the purchased goods within 14 (fourteen) days of receipt of the same.
Contact us by email attaching the photos of the shoes and we will evaluate and confirm the return shipment.